NIKIT guarantees that its products are faultless with regard to material and manufacture. Should the product prove to be defective within the warranty period, you have the right to free repair or replacement with an appropriate alternative, at our discretion. This warranty takes effect from the date of commissioning. NIKIT reserves the right to alter the warranty conditions at any time with effect for the future.
WARRANTY PERIODS
Electrical:
- 2-year warranty:
- Isolation Transformer
- 1-year warranty:
- Motors
- PLC (main controller)
- HMI (touch user interface)
- Limit Switches
- Switchgears
- 6-month warranty:
- Drives
Mechanical:
- 2-year warranty (non-static items only):
- Fixture frames
- Bearing housing, etc.
- 1-year warranty:
- Wire feeder kit
- Pneumatic cylinders
- 6-month warranty:
- Pneumatic Valves
Note: Rail, Rail blocks, Rack & Pinion can be replaced in case of manufacturing defects.
WARRANTY EXCLUSIONS
Warranty claims are invalid under the following conditions:
- If NIKIT products have not been operated using original NIKIT accessories (e.g., fixture, remote control, connection cable, coolant, etc.) and/or original NIKIT replacement and wearing parts.
- If work is carried out by persons not authorized by NIKIT.
- If the products are overloaded according to the power and technical data specified in the operating instructions.
- In the event of inappropriate use.
- In the event of inappropriate alterations and/or repairs.
- If the products have been partly or completely disassembled.
- For products that are damaged due to accidents, misuse, improper operation, incorrect installation, interference or insufficient power supply, carelessness, use of force, disregard of the specifications and operating instructions, inadequate maintenance (see chapter “Maintenance and Testing”), exterior influences, natural disasters, or personal accidents.
WARRANTY CLAIMS
To make a warranty claim, please contact NIKIT or an authorized NIKIT partner only. The original invoice stating the serial number of the machine must be submitted. Upon request, the product must be sent to us immediately at the risk and expense of the purchaser. Replaced products become our property. The warranty period is not extended as a result of replacement or repair. The customer has no claim to loan or replacement products whilst repairs are being performed or replacements are being provided.
REPAIR/REPLACEMENT TIMEFRAME
The repair or replacement of the products/parts under the warranty shall take up to 30 working days from the date the products/parts are received by NIKIT at their factory center. Working days exclude any public holidays and weekends.
WARRANTY CLAIM INITIATION
To claim the warranty, customers need to initiate the process through an email with their product and purchase details sent to support@nikitengineers.in.
GENERAL
These terms shall apply without affecting the customer’s legal rights to a warranty and are subject to our General Terms and Conditions of Business and our warranty regulations. Subsidiary agreements must be confirmed by NIKIT in writing.